lucky 7 Privacy Policy — How Your Personal Data Is Handled

When you register for a lucky 7 account, we collect the personal details you provide, including your full name, date of birth, Philippine mobile number, and preferred payment method. During normal use of the platform, we also collect activity data such as login times, betting history, deposit and withdrawal records, and device information including your operating system and browser type. This information is necessary to operate your account, process transactions in Philippine pesos, and comply with applicable regulations governing online gaming in the Philippines. We do not collect more information than is needed for these purposes, and we do not sell your personal data to third parties for marketing. If you contact our support team, the content of those communications may also be retained to help resolve your query and improve our service quality.

Your personal information is used primarily to operate and maintain your account, verify your identity, process deposits and withdrawals through local Philippine payment channels, and deliver the sports betting and live casino services you have signed up for. We also use account and activity data to detect and prevent fraud, money laundering, and other forms of platform abuse, which protects all players on the platform. Aggregated and anonymised data may be used internally to improve platform features, optimise the mobile experience, and develop new promotions — but this data cannot be used to identify you individually. Where required by Philippine law or regulatory authorities, we may be obligated to share certain account information with the relevant bodies; we will only do so to the extent legally required. We do not use your data to make automated decisions that have a significant legal or financial effect on you without human review.

lucky 7 applies industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view account information. Your account password is stored in a hashed format and is never accessible in plain text by our team. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations and our internal record-keeping obligations. If you close your account, we will retain only the minimum data required by law and will securely delete the rest in line with our data retention schedule. You are responsible for keeping your own login credentials secure; if you suspect unauthorised access to your account, please update your password immediately and refer to the guidance on the FAQ page.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data in circumstances where we no longer have a legal or operational basis to retain it, subject to our regulatory obligations. If you believe your data has been processed in a way that is inconsistent with this Privacy Policy, you have the right to raise a concern with us directly before escalating to the relevant data protection authority. To exercise any of these rights, you can reach our support team through the contact details available on the FAQ page, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay, in line with our obligations to Filipino players and applicable data protection standards.

This Privacy Policy may be updated from time to time to reflect changes in how we operate, new platform features, or updates to applicable Philippine regulations. When we make material changes, we will notify active players through the platform so that you are aware of what has changed before continuing to use your account. The date at the bottom of this page indicates when the policy was last reviewed, and we encourage you to check back periodically if you want to stay informed. Continued use of lucky 7 after a policy update has been communicated constitutes your acceptance of the revised terms. If you have any questions about a specific change or about this policy in general, the FAQ page is the best place to start, and our support team is available to assist with more detailed queries.